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1. A shopping basket window will automatically open when you enter the publications area. Whilst browsing we suggest you minimise this by clicking on the bar (-) icon in the top right hand corner of the basket. If you close the basket by clicking on the ( x ) icon in the top right hand corner of the basket you will need to refresh the web page before the basket will reappear.
   
   
2. Click on titles of interest from the menu pages. If you wish to purchase click on the price relevant to you (member or non-member) then click the add to order button. Some publications have only one price, but you still need to click this to accept it.
   
   
3. You can search for publications by keyword using the search facility by following the instructions that appear in the search window. Note that the search does not work with older versions of some browsers.
   
   

How to order

1. A shopping basket window will automatically open when you enter the publications area. This will not commit you to placing an order. If you decide to place an order, you can opt to place orders on paper or on-line.
   
   
2. You can minimise the basket at any time by clicking on the bar icon ( - ) in the top right hand corner of the basket window. If you close the basket by clicking on the ( x ) icon in the top right hand corner of the basket you will need to refresh the web page before the basket will reappear.
   
   
3. As you browse the sections, if you would like to add an item select the appropriate publication price button; indicate the quantity required in the quantity box (default is set to 1); and click on the "Add to Order" button. The item/s will be added automatically for you.
   
   
4. You can browse through as many sections and publications as you like, adding as many publications as required.
   
   
5. You can clear your basket at any time by clicking on the "Clear Basket" button within the order window, or you can remove individual items by clicking on the appropriate 'Remove' button in the basket.
   
   
6. When your order is complete click on the "Submit Order" icon. You will be automatically transferred to an order form which will confirm the content of your basket and request purchase details (e.g. your name, company name and options for payments).
   
   
7. To submit your order over the internet: Once the order form is completed, you might wish to print a copy for future reference. Then click on the "Send Now" button at the bottom of the order form and your order will be sent to us. You should receive a "You were Successful" screen.
   
   
8. To submit your order on paper: Once the order form is completed, print it out and fax or post it to CCFRA at the following address:
   
   Mrs Carol Newman, Publications Officer, CCFRA, Chipping Campden, Glos. GL55 6LD, UK. Fax: +44 (0) 1386 842100 Tel: +44 (0) 1386 842048.

How to deal with problems